Policies
POLICIES
Refund PolicIES
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All ticket sales are final and no refunds or exchanges are available. Registration can be transferred to another person if requested in writing at least 48 hours in advance by an email to collaborate@storyparloravl.com.
In the event of an event cancellation, a full refund will be issued to all patrons on the credit card used to purchase. Please allow up to a week for processing. By purchasing a ticket, you agree to this purchase policy.
Story Parlor also offers rental space to outside art groups. The above event and refund policies apply only to tickets purchased through Story Parlor’s ticketing platform. Tickets purchased through other websites or third parties may be subject to different policies, and Story Parlor can not be held responsible for policies applying to such purchases.
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By 5pm EST three weeks prior to start date:
Registrants may request a refund (less a 10% cancellation fee) or a transfer credit* for another already scheduled workshop (transfers only available at full workshop price and additional fees may apply).After 5pm EST two weeks prior to start date:
Registrants may request a refund (less a 15% cancellation fee) or a transfer credit* for another already scheduled workshop (transfers only available at full workshop price and additional fees may apply).48 hours or less before the workshop begins:
No refunds or transfers are available.*All notifications and requests must be made in writing and sent to erin@storyparloravl.com. Transfers to alternate workshops are subject to availability, exclude early bird pricing, and must be redeemed within one calendar year. Only one transfer is permitted; no refunds will be granted after a transfer is approved.
Important: We encourage early registration to support facilitator preparation and help ensure the class meets the minimum enrollment requirements. If a class does not meet these requirements, it may be canceled at least 2 business days before the start date, with all registrants receiving full refunds.
Refunds or credits cannot be provided based on dissatisfaction with the experience. However, we welcome constructive feedback to help improve our offerings.
Story Parlor reserves the right to decline a registration or remove a participant at the discretion of the instructor or administration.
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By 5pm EST one week prior to start date:
Registrants may request a refund or transfer credit* (less a $10 processing fee) for a future workshop led by the same instructor.No refunds or transfers will be offered after this deadline.
*All notifications and requests must be made in writing and sent to erin@storyparloravl.com. Transfers to alternate workshops are subject to availability, exclude early bird pricing, and must be redeemed within one calendar year.Only one transfer is permitted; no refunds will be granted after a transfer is approved.
Important: We encourage early registration to support facilitator preparation and help ensure the class meets the minimum enrollment requirements. If a class does not meet these requirements, it may be canceled at least 2 business days before the start date, with all registrants receiving full refunds.
Refunds or credits cannot be provided based on dissatisfaction with the experience. However, we welcome constructive feedback to help improve our offerings.
Story Parlor reserves the right to decline a registration or remove a participant at the discretion of the instructor or administration.
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By 5pm EST one week prior to start date:
Registrants may request a refund (less a $25 processing fee) or a transfer credit* for a future workshop led by the same instructor (transfers only available at full workshop price and additional fees may apply).After 5pm EST one week prior to start date:
Registrants may request a refund (less a $50 processing fee) or a transfer credit* for a future workshop already on the calendar (transfers only available at full workshop price and additional fees may apply).After 9am one day prior to start date and thereafter:
No refunds or transfers are available.*All notifications and requests must be made in writing and sent to erin@storyparloravl.com. Transfers to alternate workshops are subject to availability, exclude early bird pricing, and must be redeemed within one calendar year. Only one transfer is permitted; no refunds will be granted after a transfer is approved.
Important: We encourage early registration to support facilitator preparation and help ensure the class meets the minimum enrollment requirements. If a class does not meet these requirements, it may be canceled at least 2 business days before the start date, with all registrants receiving full refunds.
Refunds or credits cannot be provided based on dissatisfaction with the experience. However, we welcome constructive feedback to help improve our offerings.
Story Parlor reserves the right to decline a registration or remove a participant at the discretion of the instructor or administration.
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By 5pm EST Two Weeks Prior to Start Date: Registrants may request a refund or transfer, less a 10% cancellation fee.
After 5pm EST Two Weeks Prior to Start Date: Registrants may request a refund or transfer, less a 25% cancellation fee.
One Week Prior to Start Date and Thereafter: No refunds or transfers are available
*All notifications and requests must be made in writing and sent to erin@storyparloravl.com. Transfers to an alternate training are subject to availability, exclude early bird pricing, and must be redeemed within one calendar year. Only one transfer is permitted; no refunds will be granted after a transfer is approved.
Please note that once the training has commenced, no refunds or transfers are available. If a participant decides to drop out at any point during the training, they will be removed from the online virtual classroom. This measure is taken to respect and maintain the integrity and confidentiality of the learning environment for the other students.
This program is designed for the purpose of achieving certification, providing participants with comprehensive training and hands-on experience necessary to become certified creative facilitators. As such, it is not intended for auditing or casual participation. Full engagement and attendance are required to ensure that all participants gain the maximum benefit from the program.
HEALTH POLICIES
Please do not attend if you have any symptoms of illness, and consider getting tested for COVID if presenting symptoms.
STORY PARLOR SPACE POLICIES
To help us create a welcoming and comfortable environment for everyone, we kindly ask that all guests observe the following:
No Dogs Allowed – As much as we love furry friends, we do not allow dogs inside the venue (with the exception of licensed service animals).
No Hot Foods – To keep the space fresh and odor-free, we do not allow hot food items. No food or outside drink is permitted at ticketed events.
Beverage Policy – Only water, coffee, and tea may be brought into the space. We offer a full bar with a variety of drink options available for purchase. No BYOB ever. No outside beverages are permitted at live events.
Accessibility – Our main floor (including restrooms) is ADA accessible. Please note: access to our loft and classroom space requires stairs. If you have specific accessibility needs, we encourage you to reach out in advance so we can best support your visit.
Age Policy – Unless otherwise specified, all events are for guests ages 16 and up.
Late Arrival Policy – Please plan for delays and time to settle in. Doors typically open 30 minutes before showtime for ticketed live events. Guests arriving after the event start time may not be denied admittance and their ticket forfeited. Late arrival policies for workshops or other events are determined by the facilitator or host.
AUDIENCE CODE OF CONDUCT
At Story Parlor, we are dedicated to fostering a welcoming and inclusive listening room space for all attendees. Please bring any grievances with another guest directly to the on-site Story Parlor representative or facilitator. To maintain a positive and respectful environment, we kindly request our audience members to adhere to the below guidelines. Across the board, we have zero tolerance for:
Discrimination, bigotry, assault, harassment of any kind, or bullying
The use of epithets, slurs, ‘othering’ language, or negative stereotyping
Sustained disruption of events or workshops
Comments or actions that minimize a person’s lived experience, identity, or safety
Directly confronting another guest in an attempt to control their behavior
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Demonstrate Respect
We expect our audience to maintain respect for artists. Keep your comments neutral or positive. While everyone is entitled to their opinion, we recommend that commentary remains in neutral-to-positive territory. Respectful feedback for the Story Parlor team is always welcome and can be submitted via email after the event.
Please be Punctual
Doors open thirty minutes before each show to allow ample time for parking and check-in. Entry after a show has begun is not guaranteed. Late arrivals 15 minutes after show time may result in forfeiting their ticket.
Respect the Space and Comfort of Those Around You
Practice good arts space etiquette by avoiding intrusion on your neighbor's space. Ensure your belongings, including coats, do not inconvenience others. Further, unwrap any snacks or candies in advance of the show to avoid disruption.
Give the Artists Your Full Attention
Laugh, applaud, and enjoy the show! Artists thrive on an engaged audience. Refrain from talking or whispering to your neighbor during the performance.
Silence Your Devices
Turn off electronic devices to prevent distractions. While sharing your Story Parlor experience on social media is encouraged, please choose appropriate times to do so.
Let Us Know About Special Access Needs In Advance
Contact us beforehand to make arrangements for wheelchair seating or assistance for those with limited mobility. See more on accessibility here.
Important Note
Story Parlor reserves the right to revoke, suspend, or permanently ban individuals from participating in some or all Story Parlor-related activities, with or without cause. Current or prior permission to perform or enter Story Parlor does not guarantee future permission.