Policies
POLICIES
Refund PolicIES
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All ticket sales are final and no refunds or exchanges are available. Registration can be transferred to another person if requested in writing at least 48 hours in advance by an email to erin@storyparloravl.com.
In the event of an event cancellation, a full refund will be issued to all patrons on the credit card used to purchase. Please allow up to a week for processing. By purchasing a ticket, you agree to this purchase policy.
Story Parlor also offers rental space to outside art groups. The above event and refund policies apply only to tickets purchased through Story Parlor’s ticketing platform. Tickets purchased through other websites or third parties may be subject to different policies, and Story Parlor can not be held responsible for policies applying to such purchases.
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By 5pm EST two weeks prior to start date:
Registrants may request a refund (less a $25 processing fee) or a transfer credit* for a future workshop led by the same instructor (transfers only available at full workshop price and additional fees may apply).After 5pm EST two weeks prior to start date:
Registrants may request a refund (less a $50 processing fee) or a transfer credit* for a future workshop led by the same instructor (transfers only available at full workshop price and additional fees may apply).After 9am one day prior to start date and thereafter:
No refunds or transfers are available.*All notifications and requests must be made in writing and sent to erin@storyparloravl.com. Transfers to alternate workshops are subject to availability, exclude early bird pricing, and must be redeemed within one calendar year. Only one transfer is permitted; no refunds will be granted after a transfer is approved.
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By 5pm EST one week prior to start date:
Registrants may request a refund or transfer credit* (less a $10 processing fee) for a future workshop led by the same instructor.No refunds or transfers will be offered after this deadline.
*All notifications and requests must be made in writing and sent to erin@storyparloravl.com. Transfers to alternate workshops are subject to availability, exclude early bird pricing, and must be redeemed within one calendar year. Only one transfer is permitted; no refunds will be granted after a transfer is approved.
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By 5pm EST one week prior to start date:
Registrants may request a refund (less a $25 processing fee) or a transfer credit* for a future workshop led by the same instructor (transfers only available at full workshop price and additional fees may apply).After 5pm EST one week prior to start date:
Registrants may request a refund (less a $50 processing fee) or a transfer credit* for a future workshop led by the same instructor (transfers only available at full workshop price and additional fees may apply).After 9am one day prior to start date and thereafter:
No refunds or transfers are available.*All notifications and requests must be made in writing and sent to erin@storyparloravl.com. Transfers to alternate workshops are subject to availability, exclude early bird pricing, and must be redeemed within one calendar year. Only one transfer is permitted; no refunds will be granted after a transfer is approved.
AUDIENCE CODE OF CONDUCT
At Story Parlor, we are dedicated to fostering a welcoming and inclusive listening room space for all attendees. To maintain a positive and respectful environment, we kindly request our audience members to adhere to the below guidelines. Across the board, we have zero tolerance for:
Discrimination, bigotry, assault, harassment of any kind, or bullying
The use of epithets, slurs, or negative stereotyping
Sustained disruption of events or workshops
Comments or actions that minimize a person’s lived experience, identity, or safety
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Demonstrate Respect
We expect our audience to maintain respect for artists. Keep your comments neutral or positive. While everyone is entitled to their opinion, we recommend that commentary remains in neutral-to-positive territory. Respectful feedback for the Story Parlor team is always welcome and can be submitted via email after the event.
Please be Punctual
Doors open thirty minutes before each show to allow ample time for parking and check-in. Entry after a show has begun is not guaranteed.
Respect the Space and Comfort of Those Around You
Practice good arts space etiquette by avoiding intrusion on your neighbor's space. Ensure your belongings, including coats, do not inconvenience others. Further, unwrap any snacks or candies in advance of the show to avoid disruption.
Give the Artists Your Full Attention
Laugh, applaud, and enjoy the show! Artists thrive on an engaged audience. Refrain from talking or whispering to your neighbor during the performance.
Silence Your Devices
Turn off electronic devices to prevent distractions. While sharing your Story Parlor experience on social media is encouraged, please choose appropriate times to do so.
Let Us Know About Special Access Needs In Advance
Contact us beforehand to make arrangements for wheelchair seating or assistance for those with limited mobility. See more on accessibility here.
Important Note
Story Parlor reserves the right to revoke, suspend, or permanently ban individuals from participating in some or all Story Parlor-related activities, with or without cause. Current or prior permission to perform or enter Story Parlor does not guarantee future permission.
COVID AND ILLNESS POLICIES
We will follow state and local guidelines regarding masking and gathering. If gathering restrictions are put in place by local authorities, all in-person programming will migrate to virtual programming, and all registrations will transfer accordingly. If masking guidelines change, we will follow those guidelines as well.
We encourage all those attending Story Parlor events, classes, and workshops to be fully vaccinated and have a booster, and to be courteous and considerate of fellow patrons.
Please do not attend if you have any symptoms of illness, and consider getting tested for COVID if presenting symptoms.
Masks are recommended, but not required for Story Parlor produced events and classes regardless of vaccination status. Occasionally, Story Parlor will require masks for one-off events in the effort to mitigate fluctuating Covid cases and variants; if masks are required, it will be stated on the individual event page. Public events and classes offered by Story Co-op members and outside rentals will be subject to their own masking and vaccination requirements, which may be more strict than state and local recommendations, but not less so.
We are closely monitoring the evolution of COVID-19 while balancing the safety of our community with the desire of many in our community to connect in person. We thank you for your adaptability and for your help keeping the Story Parlor community safe.